Maheshwari Enterprises, Gwalior

Privacy Policy

Last updated: 6 October 2026

Maheshwari Enterprises ("we", "us") sells consumer electronics and home appliances in Gwalior, Madhya Pradesh, and arranges their delivery, installation and after-sales service. This page explains what information we hold about customers, why we hold it, and the choices you have. It applies to our showrooms, our phone and WhatsApp numbers, and this website.

1. Information we collect

• Contact details: your name, mobile number and, where needed, an alternate number.
• Address: the delivery, installation or service address and PIN code.
• Purchase and product details: the product, brand, model and serial number, bill number and date of purchase.
• Service details: the problem you report, photos or videos of the product or bill that you send us, the complaint or reference number given by the manufacturer, and notes on visits and repairs.
• Messages and calls: messages, voice notes and files you send to our WhatsApp numbers, and a record of calls about your request.

We receive this information from you directly: at the showroom when you buy, or when you call or message us. We do not buy customer lists.

2. How we use it

• To bill, deliver and install the products you buy.
• To register your installation or complaint with the manufacturer's service network and follow it up until it is resolved.
• To contact you about your order, installation or service request, including by WhatsApp or phone.
• To keep a history of your purchases and service requests so that we can help you faster next time.
• To tell you about our offers and festive schemes on WhatsApp. You can stop these at any time (see section 6).
• To meet our legal, tax and accounting obligations.

3. WhatsApp

We use WhatsApp and the WhatsApp Business Platform, provided by Meta, to talk to customers. Messages you send to our business numbers are delivered to us through Meta's systems and are also subject to WhatsApp's own privacy policy.

Some replies may be sent by an automated assistant, for example to note down the details of a service request. It identifies itself as automated, and our staff can see the conversation and take over. You can ask to speak to a person at any time.

4. Who we share it with

We share only what is needed for the work you have asked for:

• Manufacturers and their authorised service centres, so that your installation, warranty or repair request can be registered and attended.
• Technicians and delivery staff who visit your address.
• Service providers that carry our messages and bills, such as Meta (WhatsApp).
• Government authorities, when the law requires it.

We do not sell or rent customer information to anyone.

5. How we keep it

Customer and service records are kept on our own computers at our premises in Gwalior, with access limited to the owner and authorised staff through individual logins. We keep purchase and service records for as long as they are useful for warranty and service support and as required for tax and accounting purposes.

6. Your choices

• Stop offers: reply STOP to any offer message on WhatsApp, or tell us by phone or at the showroom. We will stop sending offers to that number. We may still contact you about an order or service request that is open.
• See or correct your details: ask us for the information we hold against your mobile number, or ask us to correct it.
• Delete your details: see section 7.

7. Asking us to delete your information

To have your information deleted, contact us by any of the ways in section 9 from the mobile number concerned, or mention that number in your email, and write "Delete my data". We will confirm it is you, delete the conversations, contact preferences and service history linked to that number, and reply when it is done, normally within 30 days.

We may have to keep sale bills and related records that tax and other laws require us to retain. Those are kept only for that purpose.

8. This website

This website does not ask you to create an account and does not use advertising or analytics trackers. The enquiry form does not store what you type on the website; it opens WhatsApp on your device with your message ready to send to us. Links to maps and to other websites are governed by those services' own policies.

9. Contact and grievances

If you have a concern about how your information has been handled, please contact us using the details above and we will look into it and reply.

10. Changes to this policy

We may update this page as our services change. The date at the top shows when it was last revised.